Supervisor, Home Health Intake
Description Supervises, coaches, and mentors the assigned Central Intake team to ensure that all incoming referrals are handled timely and accurately.
Assures the Central Intake team members communicate timely and effectively within and outside the department.
Ensures adherence to established business processes, compliance requirements, and performance expectations.
Responsibilities
Essential Functions:
( Those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation).
Supervises assigned employees, monitoring productivity, attendance, and overall performance Under guidance from the Manager, employs corrective action steps when necessary Continuously monitors team performance to ensure that referrals are handled timely and accurately Participates in quality assessment/performance improvement activities Works closely with sales and branch partners to ensure that intake process supports timely initiation of care Manages requests from sales partners to revise referral sources Uses productivity and performance data, and provides feedback to team members on at least a quarterly basis, more often as necessary Conducts team meetings monthly and more often as necessary Manages onboarding and provides orientation to new hires; arranging for ongoing training as required Monitors overtime and manage within budget Participates in special projects, develops reports, and performs other duties inherent in a supervisory role Knowledge/Skills/Abilities/Expectations:
Must understand the issues related to the delivery of home health services and possess knowledge of Medicare guidelines governing home health and hospice agencies Must possess sound decision making and be able to problem solve effectively Must demonstrate exceptional customer service skills Ability to establish a high level of trust and credibility Demonstrates the ability to mentor, motivate and supervise staff Must be organized, detail-oriented, and possess superior oral and written communication skills.
Evening and/or weekend administrative on-call may be required Must have consistent attendance and adhere to regular schedule Approximate percentage of time required to travel:
10% Performs other related duties as assigned
Qualifications:
Education:
Associates degree or equivalent in experience Licenses/Certification:
None required
Experience:
Must possess a minimum of two years previous work experience in the healthcare or customer service field.
Experience in a team lead or managerial role is desired.
Scheduled Weekly Hours 40 Recommended Skills Administration Attention To Detail Business Processes Communication Corrective And Preventive Action (Capa) Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Assures the Central Intake team members communicate timely and effectively within and outside the department.
Ensures adherence to established business processes, compliance requirements, and performance expectations.
Responsibilities
Essential Functions:
( Those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation).
Supervises assigned employees, monitoring productivity, attendance, and overall performance Under guidance from the Manager, employs corrective action steps when necessary Continuously monitors team performance to ensure that referrals are handled timely and accurately Participates in quality assessment/performance improvement activities Works closely with sales and branch partners to ensure that intake process supports timely initiation of care Manages requests from sales partners to revise referral sources Uses productivity and performance data, and provides feedback to team members on at least a quarterly basis, more often as necessary Conducts team meetings monthly and more often as necessary Manages onboarding and provides orientation to new hires; arranging for ongoing training as required Monitors overtime and manage within budget Participates in special projects, develops reports, and performs other duties inherent in a supervisory role Knowledge/Skills/Abilities/Expectations:
Must understand the issues related to the delivery of home health services and possess knowledge of Medicare guidelines governing home health and hospice agencies Must possess sound decision making and be able to problem solve effectively Must demonstrate exceptional customer service skills Ability to establish a high level of trust and credibility Demonstrates the ability to mentor, motivate and supervise staff Must be organized, detail-oriented, and possess superior oral and written communication skills.
Evening and/or weekend administrative on-call may be required Must have consistent attendance and adhere to regular schedule Approximate percentage of time required to travel:
10% Performs other related duties as assigned
Qualifications:
Education:
Associates degree or equivalent in experience Licenses/Certification:
None required
Experience:
Must possess a minimum of two years previous work experience in the healthcare or customer service field.
Experience in a team lead or managerial role is desired.
Scheduled Weekly Hours 40 Recommended Skills Administration Attention To Detail Business Processes Communication Corrective And Preventive Action (Capa) Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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